SHIPING
Shipping to contiguous US Customers (Alaska and Hawaii may be extra).
What kind of information do we collect from you?
- $9.95 for USPS First Class (5-10 business days)
- $12.95 for USPS Priority Mail (3-6 business days)
- $17.50 for UPS Ground (2-5 business days)
- Overnight - Call Office
- Shipping carrier may be different from the option selected at check out based on size, weight, and destination of the order. We will adjust at our discretion. If a particular shipping method is preferred please call our office or make a note in the comments box when placing an order.
Shipping to International Customers - Flat Rate 317mm x 241mm USPS Envelopes (if item(s) do not fit in flat rate package, additional shipping fee may be required)
Why do we collect your information?
- $29.95 for Canada (10-15 business days)
- $39.95 for Mexico and Outside of North America (10-15 business days)
- Customers are responsible for all duties and local / import taxes.
- Orders may be delayed and/or held up in customs; we have no control over this and cannot expedite the process. We are not liable for longer-than-normal shipping times and cannot refund you because an item does not arrive when you expect or want it to.
- Pricing typically applies to 4-pound weight limit. Additional fees may apply for some orders.
Most items are shipped within 2-5 business days of ordering.
You will be notified as soon as possible if there is a delay regarding your orde
Note: Some items may be more expensive to ship, especially international and material over 92 inches. We reserve the right to adjust shipping. We will notify the customer prior to adjustment, and if they do not agree we may cancel the order at our discretion.
Receiving Your Order
If you need to return or cancel your order, please visit our returns page. Please note: you, the customer, are responsible for unpacking and checking your order upon receipt. Please contact us within 30 days of receipt of your order to address any issues or questions you may have with/about it. Our inventory is constantly changing, and we cannot guarantee that we can address any outstanding issues if a substantial amount of time has passed between the time you receive your order and the time you contact us.
Damaged Orders
If you received a damaged order, please notify us right away. We will do our best to send a replacement order in a timely manner. If we are notified passed the 30 day claims window we may not be able to assist you in a replacement.
For orders shipped via USPS, we will need the information below.
- Picture of the shipping label
- Picture of the damaged box
- Picture of damaged goods
- Per USPS policy, the damaged order will need to be taken to your local Post Office for further investigation. They will provide you with a copy of a Damage Report Receipt.
- Once we receive photos of the damaged order, along with a photo of the Damage Report Receipt, we will send a replacement at no charge.
For orders shipped via FedEx, we will need the information below:
- Picture of the shipping label
- Picture of the damaged box
- Picture of damaged goods
- Once we received the information above, we will send a replacement order at no charge
Back Order/Credit Card Policy
All credit cards are charged within 72 hours for all online orders, including back orders.
Packing Materials
We recycle paper, cardboard, packing materials, and boxes when possible.
Most hardware and parts are from manufactures and are purchased in bulk. Most do not have bar codes or retail packaging and may be repackaged in alternative boxing.
When possible, hardware is shipped in original retail or contractor grade packaging. We inspect parts before shipping and add additional packing if necessary to ensure safe delivery
All of our parts & hardware are in new condition, unless otherwise stated.
You can rest assured that all of our parts & hardware will be to your expectations or we will repair or replace them. However, we cannot refund shipping costs incurred. Should you have any questions, please contact us prior to purchasing.